Last updated: April 9, 2026

1. Introduction

This Privacy Policy explains how DialMind LLC ("DialMind," "we," "us") collects, uses, and safeguards information when you use our website, platform, and related services (the "Services").

2. Information We Collect

Account Information – name, e-mail address, password, and organization details you provide during registration.
Usage Data – log files, call recordings, transcripts, IP addresses, device/browser details, and interactions with the Services.
Payment Data – billing contact details and the last four digits of payment-method numbers (processed by our PCI-compliant payment provider).
Cookies & Similar Technologies – we use cookies, pixels, and local storage to remember preferences and measure site performance; see our Cookie Policy for details.

3. How We Use Information

Provide, operate, and support the Services;
Process transactions and send related communications;
Monitor, analyse, and improve the Services and user experience;
Detect, prevent, and address technical issues or fraud;
Send product updates, security alerts, and marketing messages (you may opt out at any time);
Comply with legal obligations and enforce our Terms of Service.

4. Legal Bases for Processing

Where the GDPR or similar laws apply, we process Personal Data based on (i) contract performance, (ii) legitimate interests, (iii) your consent, or (iv) legal obligations.

5. Sharing & Disclosure

We do not sell Personal Data. We share it only with:

Trusted service providers (e.g., hosting, payments) bound by confidentiality;
Affiliates, in compliance with this Policy;
Authorities or third parties when required by law or to protect rights, property, or safety;
Successors in connection with a merger, acquisition, or asset sale.

6. SMS / Text Messaging

If you opt in to receive SMS notifications from DialMind (for example, lead alerts or call notifications), we will send text messages to the mobile phone number you provide. Message frequency varies depending on the service you use. Message and data rates may apply.

You can opt out at any time by replying STOP to any message.
For help, reply HELP to any message or contact info@dialmind.com.
Consent to receive SMS is not a condition of purchase or use of any DialMind service.

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Data Retention

We retain Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, resolve disputes, and comply with legal obligations.

8. Security

DialMind employs industry-standard administrative, technical, and physical safeguards to protect Personal Data. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict Personal Data, object to processing, or request data portability. To exercise these rights, contact info@dialmind.com.

10. Children's Privacy

The Services are not directed to children under 16. We do not knowingly collect Personal Data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via e-mail or in-app notice and post the revised version on this page. Continued use of the Services after changes take effect constitutes acceptance.

If you have questions, contact us at info@dialmind.com.