Last updated: May 12, 2025
1. Introduction
This Privacy Policy explains how DialMind LLC ("DialMind," "we," "us") collects, uses, and safeguards information when you use our website, platform, and related services (the "Services").
2. Information We Collect
- Account Information – name, e-mail address, password, and organization details you provide during registration.
- Usage Data – log files, call recordings, transcripts, IP addresses, device/browser details, and interactions with the Services.
- Payment Data – billing contact details and the last four digits of payment-method numbers (processed by our PCI-compliant payment provider).
- Cookies & Similar Technologies – we use cookies, pixels, and local storage to remember preferences and measure site performance; see our Cookie Policy for details.
3. How We Use Information
- Provide, operate, and support the Services;
- Process transactions and send related communications;
- Monitor, analyse, and improve the Services and user experience;
- Detect, prevent, and address technical issues or fraud;
- Send product updates, security alerts, and marketing messages (you may opt out at any time);
- Comply with legal obligations and enforce our Terms of Service.
4. Legal Bases for Processing
Where the GDPR or similar laws apply, we process Personal Data based on (i) contract performance, (ii) legitimate interests, (iii) your consent, or (iv) legal obligations.
5. Sharing & Disclosure
We do not sell Personal Data. We share it only with:
- Trusted service providers (e.g., hosting, payments) bound by confidentiality;
- Affiliates, in compliance with this Policy;
- Authorities or third parties when required by law or to protect rights, property, or safety;
- Successors in connection with a merger, acquisition, or asset sale.
6. Data Retention
We retain Personal Data for as long as necessary to fulfil the purposes outlined in this Policy, resolve disputes, and comply with legal obligations.
7. Security
DialMind employs industry-standard administrative, technical, and physical safeguards to protect Personal Data. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict Personal Data, object to processing, or request data portability. To exercise these rights, contact info@dialmind.com.
9. Children's Privacy
The Services are not directed to children under 16. We do not knowingly collect Personal Data from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via e-mail or in-app notice and post the revised version on this page. Continued use of the Services after changes take effect constitutes acceptance.
If you have questions, contact us at info@dialmind.com.
